Contact Us

Have a question, correction, or partnership inquiry? Here's how to reach the Internet Speed Test Editorial Team.

General Inquiries

For general questions about how Internet Speed Test works, feedback on a specific country page, or a suggested correction to any guide or glossary entry, please email our team at [email protected]. We aim to review editorial feedback and correct confirmed inaccuracies promptly.

Technical Issues

If the speed test tool isn't working correctly on your device or browser, please include your browser name and version, your device type, and a description of what happened when you contacted us this helps us diagnose and fix the issue faster.

Advertising & Partnerships

For advertising, affiliate, or partnership inquiries, please include details about your company and proposal. All commercial relationships on this site are kept clearly separate from our editorial content and speed test results.

Press & Data Requests

Journalists and researchers interested in the aggregated, anonymized search-demand data behind our country coverage are welcome to reach out for more detail on our methodology.

Response Times

We aim to respond to editorial and technical inquiries within a few business days. Advertising and partnership inquiries may take longer as they're routed for internal review before a response.

Before You Contact Us

If your question is about interpreting a specific speed test result for example, why your download speed seems low, or what a particular metric means check our guides and glossary first, since most common questions are already answered there in detail.

Country-Specific Questions

If your question relates to a specific country's speed test page for example, a typical speed benchmark that seems out of date, or a local ISP-switching question mention the country by name in your message so we can route it to the right update queue. We periodically review country pages for accuracy as broadband conditions change.

Business & Bulk Inquiries

If you represent an ISP, device manufacturer, or organization interested in a data partnership or integration involving our speed test infrastructure, please include your organization's name and a brief description of the intended use in your message.

What We Can't Help With

We aren't able to resolve account-level billing disputes, outage reports, or plan changes those requests need to go directly to your internet service provider, since we don't have access to your account or their internal systems.

Social & Other Channels

Email remains the most reliable way to reach us; we review and respond to messages in the order received, prioritizing accuracy corrections and technical bug reports.